9awn Privacy Policy

9awn ("9awn", "the Platform", "we", "us", "our") is a Philippines-focused online gaming platform operating at https://9awn.net. 9awn offers a range of gaming products including online slot games, live dealer casino, sports betting, bingo, and sabong, catering primarily to Filipino players across Metro Manila, Cebu, Davao, Quezon City, Makati, and other regions throughout the Philippines.

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, 9awn acts as the Personal Information Controller (PIC) in respect of the personal data you provide when using our platform. As PIC, 9awn determines the purposes and means by which your personal data is processed and bears primary responsibility for ensuring that processing is carried out lawfully and in accordance with this Privacy Policy.

This Privacy Policy applies to all personal information collected through the 9awn website, any associated mobile applications, and all interactions with 9awn's customer support team — regardless of whether you are a registered player, a visitor browsing the platform, or a person who has submitted an account application that was not completed.

9awn collects personal data in the following categories. The specific information collected in each category depends on the nature of your interaction with the platform:

9awn does not collect sensitive personal information as defined under Section 3(l) of RA 10173 (such as health, religious, or political data) unless it is directly relevant to a responsible gaming intervention or required by a specific regulatory obligation, in which case explicit consent will be sought.

9awn collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or participating in a promotion.
• Automated collection: Technical and usage data collected automatically through cookies, server logs, and analytics tools when you access and interact with the 9awn platform.
• Third-party sources: Identity and fraud-screening data provided by our KYC verification partners, payment data provided by our payment processors (GCash, PayMaya, partner banks), and fraud and AML signals from our compliance service providers. All third-party data processors engaged by 9awn are bound by data processing agreements that require them to handle your data in a manner consistent with this Privacy Policy and applicable Philippine law.

9awn processes your personal data for the following specific purposes:

• Account management: To create, maintain, and administer your 9awn player account, including authentication, session management, and account security.
• Identity verification (KYC): To verify your identity and age (21+ requirement under Philippine gaming law) in compliance with PAGCOR regulations and 9awn's internal compliance framework.
• Payment processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, USDT, and BTC, and to maintain accurate financial records of all transactions.
• Gaming services: To deliver the games and features you use on the 9awn platform, track wagering activity for game integrity purposes, and resolve disputes.
• Fraud prevention and AML compliance: To detect, investigate, and prevent fraud, money laundering, and other prohibited activities, and to fulfil reporting obligations under the Anti-Money Laundering Act of the Philippines (RA 9160, as amended).
• Responsible gaming: To monitor gaming behaviour for signs of problem gambling, administer player-requested limits and exclusions, and proactively protect at-risk players in accordance with our Responsible Gaming Policy.
• Customer support: To respond to your inquiries, complaints, and requests submitted via live chat, email, or other support channels.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, subject to your communication preferences and applicable opt-out rights.
• Platform improvement: To analyse usage patterns and technical performance data to improve the 9awn platform's functionality, design, and user experience.
• Legal compliance: To meet our obligations under Philippine law, including tax reporting, regulatory filings with PAGCOR, and responses to lawful requests from government authorities.

9awn will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing a new lawful basis for processing.

Under the Philippine Data Privacy Act of 2012, 9awn processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and 9awn — including account registration, KYC, payment processing, and game delivery — is carried out on the basis that it is necessary to fulfil our contractual obligations to you.
• Legal obligation: Processing required to comply with Philippine law — including AML compliance, PAGCOR regulatory obligations, and responses to court orders or government authority requests — is carried out on the basis of legal obligation.
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and platform analytics is carried out on the basis of 9awn's legitimate interests, provided those interests are not overridden by your privacy rights.
• Consent: Processing for direct marketing communications and any optional data collection is carried out on the basis of your freely given, specific, and informed consent. You may withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

9awn does not sell, rent, or trade your personal data to any third party for commercial purposes. Your personal data may be shared with the following categories of recipients only to the extent strictly necessary:

• Payment processors: GCash (Mynt), PayMaya (Voyager Innovations), BPI, BDO, Metrobank, and cryptocurrency payment gateway providers, for the purpose of processing your deposits and withdrawals.
• KYC and identity verification partners: Third-party identity verification service providers engaged to perform document verification and age/identity checks as part of the KYC process.
• AML and fraud screening providers: Compliance technology providers that assist 9awn in detecting and preventing money laundering, fraud, and other prohibited activities.
• Game software providers: Licensed game studios such as Pragmatic Play, PG Soft, Jili Games, and Evolution Gaming may receive certain session and wagering data necessary to deliver game functionality and resolve disputes.
• Cloud and infrastructure providers: Hosting, database, and security infrastructure providers who process data on 9awn's behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), or other Philippine government bodies, where 9awn is required by law to disclose information.
• Professional advisers: Legal, accounting, and auditing firms engaged by 9awn, where disclosure is necessary and subject to professional confidentiality obligations.

All third-party service providers who process personal data on behalf of 9awn are engaged under written data processing agreements that impose equivalent data protection obligations to those described in this Privacy Policy.

9awn uses cookies and similar technologies (including local storage, session storage, and pixel tags) on the 9awn platform. These technologies serve the following purposes:

• Strictly necessary cookies: Required for the platform to function correctly. These include session cookies that maintain your login state and security tokens that protect against cross-site request forgery. These cannot be disabled without breaking platform functionality.
• Functional cookies: Used to remember your preferences, such as your preferred language, currency display, and game lobby layout. These improve your experience but are not essential to platform operation.
• Analytics cookies: Used to collect anonymised or aggregated data about how players use the 9awn platform, including which pages are visited most frequently and where users encounter errors. This data helps us improve the platform. 9awn uses first-party analytics only.
• Security cookies: Used to detect and prevent fraudulent logins, bot activity, and account takeover attempts.

9awn does not use third-party advertising or cross-site tracking cookies. You may manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 9awn platform.

9awn retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or for such longer period as is required by applicable Philippine law. The following general retention periods apply:

Upon expiry of the applicable retention period, 9awn will securely delete or anonymise your personal data so that it can no longer be attributed to you. Anonymised data may be retained indefinitely for statistical and platform improvement purposes.

9awn implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption: All data in transit is protected using TLS 1.3. All data at rest is encrypted using AES-256. Passwords are hashed using bcrypt with an appropriate work factor and are never stored in plain text.
• Access controls: Personal data is accessible only to 9awn personnel and authorised service providers who require it to perform their role. Role-based access controls and the principle of least privilege are applied throughout.
• Two-factor authentication: All 9awn staff with access to player data are required to use multi-factor authentication. Players are strongly encouraged to enable 2FA on their own accounts via SMS OTP.
• Regular security audits: 9awn conducts periodic vulnerability assessments and penetration testing to identify and remediate security weaknesses before they can be exploited.
• Incident response: 9awn maintains a documented data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, 9awn will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected data subjects without undue delay.

The 9awn platform is strictly intended for adults who are at least 21 years of age, in accordance with Philippine gaming law. 9awn does not knowingly collect, process, or store personal data from individuals under the age of 21.

If 9awn discovers or is informed that personal data has been collected from a person under the age of 21, the relevant account will be immediately suspended, all associated data will be deleted as soon as practically possible (subject to any applicable legal retention obligations), and the matter may be referred to the relevant Philippine authorities.

If you are a parent or guardian and believe that a person under 21 has registered on the 9 awn platform using false age information, please contact us immediately at [email protected] so that we can take appropriate action without delay.

With your consent, 9awn may send you marketing communications about promotions, bonuses, new games, and platform updates via email and SMS. You can opt in to these communications during registration or at any time through your account settings.

You may withdraw your consent to receive marketing communications at any time by:

• Clicking the "Unsubscribe" link at the bottom of any marketing email sent by 9awn;
• Replying "STOP" to any marketing SMS sent by 9awn;
• Updating your notification preferences in your 9awn account settings; or
• Contacting customer support at [email protected] with the subject line "Marketing Opt-Out".

Please note that opting out of marketing communications will not affect transactional communications, which are necessary for the operation of your account. You will continue to receive communications regarding deposits, withdrawals, security alerts, and account status updates regardless of your marketing preferences.

9awn does not engage in automated individual profiling for marketing purposes using sensitive personal information or legally significant decision-making processes.

Some of 9awn's third-party service providers — including cloud infrastructure providers, game studios, and KYC verification partners — may be located outside the Philippines and may process your personal data in jurisdictions other than the Philippines.

Where personal data is transferred outside the Philippines, 9awn ensures that such transfers are carried out in compliance with Section 21 of the Philippine Data Privacy Act and the NPC's guidelines on cross-border data transfers. Specifically:

• Cross-border transfers are carried out only to countries or organisations that provide an adequate level of protection for personal data, as determined by the NPC; or
• Where adequate protection is not guaranteed by law, 9awn implements appropriate safeguards, including standard contractual clauses approved by the NPC, binding corporate rules, or other mechanisms recognised under RA 10173; and
• All third-party processors receiving cross-border transfers are bound by written data processing agreements imposing data protection obligations equivalent to those under Philippine law.

To exercise any of your data subject rights as described in Section 2 of this Privacy Policy (the "Your Rights Under Philippine Law" section above), please submit a written request to 9awn's Data Protection Officer using the contact details provided in Section 15 below.

Your request must include:

• Your full name and registered email address on the 9awn platform;
• A clear description of the right you wish to exercise and the specific data concerned;
• Sufficient information to verify your identity (9awn may request a copy of a government-issued ID to process certain requests).

9awn will acknowledge receipt of your request within five (5) business days and will respond substantively within fifteen (15) business days of receipt of a verified request. Where a request is particularly complex or involves a large volume of data, 9awn may extend this period by a further fifteen (15) business days, provided we notify you of the extension and the reasons for it within the initial fifteen-day period.

9awn will not charge a fee for processing data subject rights requests unless requests are manifestly unfounded, excessive, or repetitive, in which case a reasonable administrative fee may be levied.

9awn reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, regulatory guidance from the NPC or PAGCOR, or the evolution of the 9awn platform's products and services.

When material changes are made to this Privacy Policy, 9awn will:

• Update the "Effective Date" at the top of this page;
• Post a prominent notice on the 9awn platform notifying users of the update; and
• Where the change materially affects your rights or how we process your personal data, send a direct notification to your registered email address with a summary of the key changes.

Your continued use of the 9awn platform after the effective date of any updated Privacy Policy constitutes your acknowledgment of the updated terms. If you do not agree with any material changes, you may close your account and request deletion of your personal data (subject to applicable legal retention obligations) by contacting customer support.

We encourage you to review this Privacy Policy periodically to stay informed about how 9awn is protecting your information. The most current version of this Privacy Policy is always available at https://9awn.net/privacy-policy.

9awn has appointed a Data Protection Officer (DPO) in accordance with Section 21(c) of the Philippine Data Privacy Act and NPC Circular No. 16-01. The DPO is responsible for overseeing 9awn's data protection compliance programme, monitoring adherence to this Privacy Policy, and serving as the primary point of contact for data subject rights requests and privacy inquiries.

To contact 9awn's Data Protection Officer, or to submit a data subject rights request, please use the following contact details:

• Email: [email protected] (Subject line: "Data Privacy Request" or "DPO Inquiry")
• Live Chat: Available 24/7 via the 9awn platform — select "Privacy & Data" from the support menu
• Mailing Address: Data Protection Officer, 9awn, Metro Manila, Philippines
• Response Time: Acknowledgement within 5 business days; substantive response within 15 business days

For general customer support inquiries unrelated to data privacy, please contact our support team via live chat (available 24/7) or email at [email protected]. Our support team is available around the clock to assist Filipino players from Manila, Cebu, Davao, Quezon City, Makati, and all other regions of the Philippines.